Carmel and Indianapolis
Aero Interactive is an agentic UX studio in Carmel, just north of Indianapolis, founded in 2014.
Carmel and Indianapolis
Agentic UX design is the user experience design of products where AI agents act on a person's behalf: what the agent may do, when a person approves, how its reasoning is shown and how a wrong move is undone. Aero Interactive is an agentic UX design studio in Carmel, just north of Indianapolis, founded in 2014.
Agentic UX is the experience of software that does the work for you. The agent books, files, sends or changes something, and the person stays accountable for the result. Good agentic UX makes that result easy to check and quick to correct.
Most UX design helps a person complete a task. Agentic UX helps a person hand the task over, see what happened and step in when it matters. We call the full practice agentic product design, and agentic UX is the part people see and touch.
AI UX design covers an AI feature a person operates: a suggestion, a summary, a chat panel. Agentic UX starts when the software acts without being asked at each step. That adds approval rules scoped by risk, a visible history of what the agent did, undo and handoff, and output that stays consistent with the rest of the product.
#01
What the agent may do on its own, scoped by action and by risk, and what it must hand back to a person.
#02
Review and approval ranked by consequence, with the reasoning and the exact change shown before anything irreversible happens.
#03
Confidence signals, failure states, undo and handoff, designed as real flows instead of error messages.
#04
Rules that keep agent output on your design system, brand and tone.
Approval fatigue is the most common failure. When every action asks for sign-off, people stop reading and approve everything. We wrote about it in Agentic products live or die at the approval step.
The next most common is an agent that sounds equally sure whether it is right or wrong. Designing for AI failure states covers the fix: calibrated confidence and a short path to correction.
Yes. Aero Interactive is in Carmel, just north of Indianapolis, so teams in the Indianapolis area can meet us in person for a kickoff, a workshop or a review. Most of our work runs remotely inside the client's own tools, with clients from Boston to London to Australia.
No. Many studios now use AI to draft copy or speed up wireframes. We use it that way too. Agentic UX design is about the product your customers use, where the software itself takes actions, and it needs the approval, recovery and consistency work described above.
#01
Every action the agent can take, what it costs if it is wrong, and who is accountable for it.
#02
Autonomy tiers, approval and review flows, how reasoning is shown and how people recover.
#03
Built against your design system, so what you test is what ships.
#04
Delegation rate, verification time and override rate wired into your analytics, with the rules written down for your team.
Selected work
We run our own operations on an agentic system in daily production, with named human approval gates on anything that ships. The patterns on this page are ones we live with every day.
The engagement
Product and design leaders in Indianapolis, central Indiana and beyond who are putting AI agents into software their customers rely on, especially where a wrong action is costly.
Solutions
Pixels are commoditized. Brand-fluent, accessible systems aren't. Your team can ship the next screen. Keeping your fiftieth screen on-brand, on-pattern and on-business-logic is a different problem: design system governance, the discipline most internal teams haven't built yet. We've been designing since 2014, and we pair that experience with AI for what AI does well: parallel exploration, deep research and system-wide consistency. You get AI speed plus the discipline AI can't generate on its own.
Agents now build from your design system, and they bring none of your team's context. We engineer and audit systems with machine-readable metadata and explicit anti-patterns, using Figma MCP, Cursor, and Claude, so agents stay on-brand and on-system while your team ships faster.
The fastest teams decide with evidence, not opinions. We instrument products with tools like Pendo and run AI-assisted experimentation, turning real user behavior into a continuous loop of what to build, test, and sharpen next.
Further reading
Agentic product designBy Lindsey J
Agentic UX shifts the design problem from doing to verifying. Here is how to design the approval layer so any AI product earns user trust, plus a quick self-assessment.
5 min read
Got questions?
Agentic UX is the user experience of software where AI agents act on a person's behalf. It covers what the agent may do on its own, when a person must approve, how the agent's reasoning and actions are shown, and how a person undoes or corrects a wrong move.
AI UX covers an AI feature a person operates, such as a chat panel or a suggestion. Agentic UX starts when the software acts on its own, which adds approval rules scoped by risk, a visible action history, undo and handoff.
Yes. Aero Interactive is an agentic UX and AI product design studio in Carmel, Indiana, just north of Indianapolis, founded in 2014.
Yes. Teams in the Indianapolis area can meet us in Carmel for a kickoff, a workshop or a review. Most work runs remotely inside the client's own tools, with clients from Boston to London to Australia.
No. If everything needs approval, people stop reading. Routine, reversible actions can run and be logged, undoable ones can notify the person, and irreversible or high-stakes actions wait for explicit approval with the reasoning shown.
By how people use and check the agent: the share of eligible users who delegate a task, how long it takes to verify a result, how often people override the agent, and whether they come back to it.
With a 15-minute call about one agent feature. From there we map its actions, design the approval and recovery flows, and prototype them in your codebase.
Carmel and Indianapolis
We will show you where its approval, recovery and consistency risks sit, and which one to fix first. Near Indianapolis, we can also meet in person.
