You Shipped the AI Feature. Nobody Is Using It.
Building an AI feature is the easy part. Getting people to actually use it is a behavior change problem, and most product teams still treat it like a rollout instead of a habit to build.
Lindsey is the Founder and Product Design Director of Aero Interactive, a digital user experience and AI agency that helps SaaS companies unlock operational efficiency and accelerate innovation. With a background that bridges design strategy and emerging technology, Lindsey partners with organizations to create scalable, human-centered systems that stand out in competitive markets.
Her expertise spans design systems, UX/UI design, product ownership, prompt engineering, design operations, prototyping, and behavioral design. She is also deeply experienced in implementing product analytics, AI-assisted workflows, and system architectures that connect design decisions to measurable business impact.
Lindsey has led design and innovation initiatives across industries including AI, media and entertainment, finance, healthcare, food & beverage, fitness, lifestyle, and wellness. Her client portfolio includes NYU, GE, Stanley Security, Samsung, Klipsch, the U.S. Department of State, and Eli Lilly.

AI coding tools are excellent at generating components and terrible at everything that makes a design system a system. Why token architecture, accessibility, and architectural judgment keep design system engineering a human role.