Brian M

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Brian M

From the journal

AI Personalization Is Only as Good as the Trust Behind It

Aero Interactive
September 4, 2026
6 min read

AI Personalization Is Only as Good as the Trust Behind It

AI personalization is now standard across SaaS, fintech, and healthcare products, but accuracy alone doesn't earn user trust. Here is Aero's practical framework for designing personalization that discloses what it's doing instead of quietly guessing.

Your AI Feature Is Accurate. Your Users Still Don't Trust It.

Aero Interactive
September 2, 2026
6 min read

Your AI Feature Is Accurate. Your Users Still Don't Trust It.

Most AI features are judged on accuracy, but users decide whether to trust an output long before they can verify it is correct. Here is Aero's practical framework for designing AI explainability, and why that is a different problem than the disclosure rules already on the books.

When Every Product Has AI, What Actually Makes Yours Different?

Aero Interactive
August 31, 2026
6 min read

When Every Product Has AI, What Actually Makes Yours Different?

AI copilots and agents are becoming standard issue across SaaS, fintech, and biotech alike. Here is Aero's framework for what still makes a product distinct once every competitor has shipped the same feature.

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